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FAULTY PRODUCTS RETURNS PROCEDURE

If the product has been specified and installed correctly but fails to perform within its operational parameters, please contact our Technical Department following the procedure outlined below.

 

STEP 1 – Before contacting us for a returns number, please have the following information to hand:

a) Confirmation that the item is within the manufacturer’s product warranty period from date of invoice.

b) A Purchase Order for any replacement items. The replacement parts will be charged to your account.

c) Account Number

d) Product Reference/Model

e) Description of fault

f) ONE of the following relating to the product(s) you wish to return: PO number, Mechline sales order number OR invoice number.

STEP 2 – Contact us in one of the following ways:

Telephone: 01908 261511, E-mail: technical@mechline.com

STEP 3 – Return the faulty part/products to us for investigation.

NB: Costs for returning goods to Mechline for inspection are at the customer’s expense.

STEP 4 – When we have received the part/products we will carry out an investigation to determine if the item is faulty.

NB: Allow up to 2 weeks for this step of the procedure to complete.

IF NO FAULT IS FOUND:

We will report accordingly and ask if you want the item returned. Carriage at the prevailing rate will apply.

IF THE FAULT IS FOUND TO BE A MANUFACTURING DEFECT:

1. A complete credit for the amount paid on your original invoice will be made to your account.

2. An additional £9.95 will be credited to your account to take into consideration the cost for returning the goods to Mechline for investigation.

 

Taps and Pre-Rinse Sprays –

We pressure and flow test 100% of our products before dispatching them. If you are experiencing operating problems with an installation involving a Mechline Tap, Pre-Rinse Spray or Basin, please in the first Instance contact the installer and ask them to carry out the following fault finding procedure. Using this process will ensure that any issues with the Installation can be quickly and effectively identified and remedied.

• Has the product been correctly installed In line with the manufacturer’s instructions? Is there a kinked water hose feeding the product for example?

• Has the correct product been selected for the intended use?

• Water pressure – products are designed to operate within specific parameters. Is the water pressure to high, or too low? If there is a hot and cold feed, is the differential between the hot and cold feeds causing the issue?

• Is the issue a result of water hardness inhibiting the full function of the equipment?

• Has any debris or limescale washed down the water feed pipes, causing the product to block or fail?

• Is the product not working as a result of misuse or damage?

• Having checked the above, is the Mechline product considered to be failing to work?

If the product has been specified and installed correctly but fails to perform within its operational parameters, please contact

our Technical Department following the procedure outlined below.

STEP 1 – Before contacting us for a returns number, please have the following information to hand:

a) Confirmation that the item is within the manufacturer’s product warranty period from date of invoice.

b) A Purchase Order for any replacement items. The replacement parts will be charged to your account.

c) Account Number

d) Product Reference/Model

e) Description of fault

f) Photograph, if possible

g) ONE of the following relating to the product(s) you wish to return: PO number, Mechline sales order number OR invoice number.

STEP 2 – Contact us in one of the following ways:

Telephone: 01908 261511, E-mail: technical@mechline.com

STEP 3 – Return the faulty part/products to us for investigation.

NB: Costs for returning goods to Mechline for inspection are at the customer’s expense.

STEP 4 – When we have received the part/products we will carry out an investigation to determine if the item is faulty.

NB: Allow up to 2 weeks for this step of the procedure to complete.

IF NO FAULT IS FOUND:

We will report accordingly and ask if you want the item returned. Carriage at the prevailing rate will apply.

IF THE FAULT IS FOUND TO BE A MANUFACTURING DEFECT:

1. A complete credit for the amount paid on your original invoice will be made to your account.

2. An additional £9.95 will be credited to your account to take into consideration the cost for returning the goods to

Mechline for investigation.

NOTE: Mechline offers a parts only warranty and therefore do not provide labour for on-site attendance or reimbursement for

site attendance by the customer or their representatives.

Please bear in mind that the product was pressure and flow tested and was in good condition when it left Mechline.

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