Warranty and
Returns Policy ( )
We pride ourselves on the quality
of our products and we recognise that the catering equipment
industry requires high-quality, durable products at
the best available value. In order to achieve this,
we invest heavily in research and development, quality
control and in individual product testing prior to despatch.
This policy prevents defective products from being despatched
to our customers and means that we have no need to carry
the overhead of service engineers nor add engineer costs
to our products.
PRODUCT WARRANTIES
AquaJet Pre-Rinse Sprays.
The warranty on AquaJet Pre-Rinse Sprays is for one
(1) year from date of despatch. Each product is date
coded for control procedures. The warranty is for parts
only, against manufacturing defect or workmanship. No
inclusion is made for labour or site attendance.
Dormont Gas Hoses.
The warranty for Dormont Gas hoses is:
Unbraided Gas Hoses model: NPVF 1 year, from date of
despatch.
Braided Gas Hoses model: BPQ 1 Year, from date of despatch.
A Limited Lifetime Warranty is available on braided
hoses, when used in conjunction with Dormont’s
Safety System™ accessories, meaning the addition
of two Swivel Max™, one Safety Quik™ and
one coiled restrainer. We support that the hose will
be free from defects in material and workmanship causing
gas leakage during the life of the equipment to which
the gas hose is originally connected or installed.
The warranty is for parts only, against manufacturing
defect or workmanship. No inclusion is made for labour
or site attendance.
Mo-El Insect Killers.
All Mo-El flying insect killers in the professional
line carry a manufacturer’s warranty for up to
three (3) years except for lamps, which must be replaced
every year. Warranty is for parts only, against manufacturing
defect or workmanship. No inclusion is made for labour
or site attendance.
Delabie.
Delabie products carry a ten-year guarantee against
any manufacturing defect for the catering range of products;
three-year guarantee for electronic sanitary fittings.
Warranty is for parts only, against manufacturing defect
or workmanship. No inclusion is made for labour or site
attendance.
Standard Mechline Warranty.
All other products carry a warranty of twelve (12) months
against manufacturing defect or workmanship on parts.
No inclusion is made for labour or site attendance.
MECHLINE RETURNS POLICY
If you have product that you feel
is faulty, please ring our sales office for a Returns
Number (RN no.) giving us all details, in order for
us to log your concern with the item(s) being returned.
We will ask you for a Purchase Order for any replacement
parts. [This ensures that the end-user / site client
has usable product.] The replacement parts are then
charged to your account. Once the parts / products in
question are received, an investigation is carried out
to determine the fault. Costs for returning goods are
at the customer’s expense.
A report is then issued giving you the findings. If
no fault is found, we will return the product in question
back to you. If the fault is found to be a manufacturing
defect, a Credit will be issued subject to our standard
warranty policies.
On goods returned that were ordered in error,
there is a 25% restocking charge.
As of 01/2007
Other helpful forms:
The link below leads to a helpful document to provide
guidelines on Mechline product policies.
Terms &
Conditions ()
Standard
Order Procedures ()
Application for Credit ()
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